Customer Service Advocate

4 days ago

Adelaide, South Australia beBeeCustomer Full time $59,000 - $61,100
Job Description:

About Our Opportunity:

We are seeking a skilled customer service professional to join our team in Adelaide, South Australia.

This role is perfect for someone with strong communication skills who enjoys solving problems and building relationships with customers.

You will be the first point of contact for builders, plumbers, contractors, and distributors — helping them with enquiries, coordinating orders, and ensuring they get the support they need.

Responsibilities:

  • Answer inbound calls and emails, providing friendly and professional support
  • Assist customers with product enquiries, orders, and basic troubleshooting
  • Prepare quotes and follow up with customers to ensure satisfaction
  • Coordinate between warehouse, logistics, and external sales teams
  • Keep CRM and order records accurate and up to date
  • Build and maintain strong relationships with trade customers
  • Proactively look for ways to improve customer experience

Requirements:

  • Strong communication skills – both over the phone and in writing
  • A customer-first attitude with a genuine desire to help and solve problems
  • Previous experience in customer service, customer-facing admin, or call-centre type roles
  • Willingness to learn technical product information with training
  • High attention to detail and good computer skills (Microsoft 365 essential)
  • Organised, reliable, and comfortable managing multiple priorities

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