Customer Service Specialist

2 days ago

Adelaide, South Australia beBeeCustomerService Full time $82,000 - $91,000
Job Title:

Customer Service Advocate

Key Responsibilities:

As a customer service advocate, you will be responsible for delivering exceptional support to our customers.

You will assist with general customer inquiries and ensure overall satisfaction. Additionally, you will perform various administrative tasks related to the customer service role, strive for first contact resolution, and meet relevant service level objectives.

Some of your key duties may include:

  • Providing prompt and professional responses to customer inquiries via phone and email
  • Actioning any administrative tasks related to the customer service role
  • Striving for first contact resolution and meeting relevant service level objectives
Requirements:

To succeed in this role, you will need to possess strong written and verbal communication skills, be able to work autonomously, and have exposure to Microsoft Office suite.

Furthermore, you will require a proactive mindset to anticipate and problem-solve, as well as experience working in a customer-focused environment.

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