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This role revolves around delivering exceptional customer service to clients in the hardships space. As a vital member of our dynamic and supportive team, you'll be part of a unique work environment that fosters growth and collaboration.
- Manage client inquiries regarding mortgage-related issues.
- Respond promptly and professionally to customer queries, exercising empathy and urgency when necessary.
- Address hardship calls by offering tailored solutions.
- Strive to consistently exceed customer expectations through proactive initiatives.
- Contribute to enhancing the overall customer experience by identifying areas for improvement.
This is a full-time position requiring strong skills in handling challenging situations, high emotional intelligence, professionalism, and attention to detail. You will work a rotating roster between 8am-8pm Monday-Saturday, demonstrating adaptability and resilience in a fast-paced environment.
