Front Desk Coordinator

1 week ago


Chatswood, Australia beBeeReception Full time $50,000 - $70,000

This is a Receptionist position at our dental centre. Key responsibilities include providing exceptional customer service, supporting both patients and professional teams in a fast-paced environment.

The ideal candidate will be the first point of contact for incoming phone calls, support the Practice Manager and the Dentist in Charge to ensure smooth operation and teamwork within the dental centre.

Responsibilities:
  • Respond promptly and accurately to patient and staff enquiries.
  • Answer phones within established performance indicators and monitor/respond to calls throughout the day.
  • Maximise patient appointments and minimise schedule gaps.
  • Create, reschedule, and cancel appointments as required.
  • Maintain a clean and organised reception area.
  • Receive patients and assist emergency patients according to protocols.
  • Raise patient accounts, claim benefits, and process gap payments efficiently.
  • Follow up on gap account payments and process refunds, credit adjustments, and benefit issues.
  • Perform daily banking and balance takings, prepare end-of-day reports.
  • Liaise with other dental centres regarding patient files and records.
Essential Skills and Qualifications:
  • A neat personal appearance and excellent presentation.
  • Competence in appointment booking and account systems.
  • The ability to maintain strict confidentiality, tact, and diplomacy at all times.
  • Knowledge of dental centre systems and procedures.


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