Service Desk Analyst

4 weeks ago

Chatswood, Australia Lumus Imaging Full time
Job Overview

Service Desk Analyst role at Lumus Imaging

Location: Chatswood | Work type: Full Time (Max Term)

About Lumus Imaging: we are passionate about caring for health and wellbeing at every stage of life. Lumus Imaging harnesses 30 years of knowledge with the empathy and care of our people, supported by 2,000 diagnostic imaging experts and staff across 150 sites.

What You'll Do
  • Provide 1st and 2nd level support via phone, email, and automated ticketing systems.
  • Diagnose and resolve hardware, software, and application issues.
  • Log and document service desk interactions and resolutions using our ITSM system.
  • Create AD accounts and mailboxes.
  • Prioritise and escalate incidents as required, coordinating with resolver teams.
  • Maintain excellent communication with users and IT colleagues.
  • Support continuous improvement by documenting processes and contributing to team knowledge.
  • Participate in a rotating 24/7 roster (Mon–Fri, with weekend on-call).
About You
  • An IT degree (or similar qualifications).
  • 1+ years' experience in a similar service desk or IT support role.
  • Strong communication and collaboration skills.
  • The ability to manage multiple priorities and work both independently and in a team.
  • A passion for continuous learning and upskilling.
Benefits And Wellbeing
  • Benefits platform offering savings with 500+ brands across Australia.
  • Fitness Passport – subsidised access to top fitness centres and pools.
  • Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
  • Career growth and development with access to online courses and learning paths.
  • Confidential health and wellbeing support via the Employee Assistance Program for employees and their families.
Our commitment to diversity and inclusion

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We recruit from diverse applicants and welcome qualifications regardless of age, ethnicity, disability, sexual orientation or gender identity.

How To Apply

Please click the "Apply Now" button to complete the pre-screening questions and submit your application.

Email: LumusImaging.Careers@lumusimaging.com.au

See more of our jobs at www.healiuscareers.com and follow us on LinkedIn


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