Clinical Specialist, Structural Heart Expert

7 days ago

Richmond, Australia Medtronic Full time

Careers That Change Lives

In this exciting role as a Clinical Specialist, you will be working closely with the team to achieve sales revenue and share targets for your specified state by providing technical and clinical excellence to implanters and clinical stakeholders. The Structural Heart Business is one of the fastest-growing businesses within Medtronic, helping patients worldwide with valve replacement.

The Structural Heart operating unit offers minimally invasive approaches to restore proper structure and function of the heart valves. We focus on the transcatheter replacement of the four heart valves—Aortic Heart Valve, pulmonic, mitral, and tricuspid.

A Day in the Life

This position has the responsibility to assist in achieving sales revenue and market share targets for a specified State by assisting the State's Clinical Territory Managers CTMs with customer service and support, and to practice professional and effective territory management in terms of organization, technical expertise, administration, inventory management and expense planning and control.

In this role, you will:

  • Work with CTMs to understand the clinical and service needs of specific customers and provide highest level clinical service and technical support.
  • Support CTMs through aligned promotion and selling of defined Medtronic products & services to key specialists and technical staff.
  • Collaborate with CTM and broader team to actively participate in quarterly business reviews and business planning and execute on agreed actions.
  • Pro-actively meet with CTMs and other Clinical Specialists (CSs) in managing case coverage requirements for the state.
  • Support sales & marketing programs with specific complimentary activities as provided by the Marketing team.
  • In consultation with Clinical Territory Managers and Divisional Staff, play a lead role with technical in-services, presentations, and training to specified customers.
  • Practice effective communication by feeding back information regarding commercial and clinical opportunities and intelligence to relevant CTM, CS, BDM, and other divisional staff. Utilize
  • Consistently set and meet quarterly performance goals.
  • Support Territory Managers with inventory control, including the expedited delivery of stock to customers as needed.
  • Support clinical study activities in conjunction with Territory Manager and the Clinical Research team.
  • Ensure the highest level of product knowledge is attained and maintained.
  • Monitor field inventory effectively to ensure appropriate levels of inventory in each location relative to demand.
  • Complete cycle counts of all required field locations on time and follow up on any missing stock.
  • Retrieve all expiring product from field locations and return to the warehouse prior to expiry.
  • All activities must be performed in compliance with the local Quality System.
  • Performs duties in compliance with environmental, health and safety related site rules, policies, or governmental regulations.
  • All other duties as assigned.
  • Travel requirement: less than 25%.

Must Haves

  • A Bachelor's degree in Nursing qualifications, general science degree, or similar preferred

Nice to Have:

  • At least 2 years' experience as a Clinical Specialist or equivalent technical medical experience
  • Successful completion of Blueprint II training
  • Comprehensive clinical and technical knowledge including clinical papers. Asks skillful questions.
  • Comprehensive knowledge of the SH Clinical Offering
  • Strong clinical and business relationships with customers
  • Advanced understanding of internal workings of hospital labs/ theatres / departments e.g. purchasing, consignment, clinics, patient & implant scheduling, and key influencers
  • Computer literacy including sound knowledge of the MS Office suite of software.
  • Maintain a valid driver's license.

Our Offer:

In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.

We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:

  • Range of on-demand online health and wellness training resources, apps, videos, and communities
  • We invest in professional training and development for employees at all levels.
  • Our Employee Resource Groups (ERG)- foster awareness and inclusion in the workplace.
  • Various insurance benefits include life and disability and salary continuances.
  • We have generous employee referral programs, corporate discount programs, leave benefits, and more

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