Clinical Specialist

3 months ago

Richmond, Australia AUS Medtronic Australia Full time

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

This position is responsible for assisting surgeons with technical support in the operating theatre when implanting a Sacral Neuromodulator and providing ongoing care for patients who have received therapy pre- and post-procedure. The Clinical Specialist will work closely with the Territory Managers to organize case support, provide customer service and support, and practice professional and effective administration, inventory management and expense planning and control.

Responsibilities may include the following and other duties may be assigned:

  • Work with the Territory Managers to understand the clinical and service needs of specific customers and provide the highest level of clinical service and technical support

  • Support the Territory Managers through aligned promotion and selling of defined Medtronic products & services to key specialists and technical staff

  • Collaborate with the Territory Managers and broader team to actively participate in quarterly business reviews and business planning and execute agreed actions

  • Proactively meet with the Territory Managers and other Clinical Specialists (CSs) in managing case coverage requirements for the state.

  • In consultation with the Territory Managers, play a lead role with technical in-services, presentations and training to specified customers.

  • Effectively communicate with the Territory Managers and other relevant stakeholders to provide optimal support to implanting surgeons and patients.

  • Consistently set and meet quarterly performance goals

  • Support Territory Managers with inventory control, including the expedited delivery of stock to customers as needed.

  • Ensure the highest level of product knowledge is attained and maintained.

  • Monitor field inventory effectively to ensure appropriate levels of inventory in each location relative to demand

  • Complete cycle counts of all required field locations on time and follow up on any missing stock

  • Retrieve all expiring products from field locations and return them to the warehouse before expiry

  • All activities must be performed in compliance with the local Quality System

  • Performs duties in compliance with environmental, health and safety-related site rules, policies or governmental regulations

  • All other duties as assigned

  • Travel requirement: approximately 25%

Required Knowledge and Experience:

Must Haves

  • Bachelor Degree

  • Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Nice to Have:

  • A Bachelor’s degree in Nursing qualifications, a general science degree, or similar preferred

  • At least 2 years’ experience as a Clinical Specialist or equivalent technical medical experience

  • Strong clinical and business relationships with customers

  • Advanced understanding of internal workings of hospital labs/theatres/departments e.g. purchasing, consignment, clinics, patient & implant scheduling and key influencers

  • Computer literacy including sound knowledge of the MS Office suite of software.

  • Maintain a valid driver’s license

Our Offer:

In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.

We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:

  • Range of on-demand online health and wellness training resources, apps, videos, and communities

  • We invest in professional training and development for employees at all levels.

  • Our Employee Resource Groups (ERG)- foster awareness and inclusion in the workplace.

  • Various insurance benefits include life and disability and salary continuances

  • We have generous employee referral programs, corporate discount programs, leave benefits, and more

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

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