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Energy Specialist
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Origin Energy. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer inquiries.
Key Responsibilities- Provide exceptional customer service via phone and email, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with internal stakeholders to resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Develop and maintain a thorough understanding of our products and services, including our broadband portfolio, to effectively communicate with customers and provide solutions to their needs.
- Participate in ongoing training and development to stay up-to-date on industry trends and best practices in customer service.
- Work a rotating roster, including evenings and weekends, to ensure 24/7 customer support.
- Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders.
- Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing deadlines.
- Strong customer service skills, with a focus on delivering exceptional customer experiences and building strong relationships with customers.
- Ability to work collaboratively as part of a team, providing support and guidance to colleagues as needed.
- A competitive salary and annual performance bonus.
- A comprehensive training program, including ongoing development and support to ensure your success in the role.
- A dynamic and supportive work environment, with opportunities to work collaboratively with a talented team of professionals.
- A range of employee benefits, including discounted Origin products and services.
