Customer Service Representative

2 weeks ago


Bayswater, Greater London, Australia Michael Page Australia Full time

About Our Company

Our company is a leading global ingredient and distribution business with a strong market presence and a dedicated customer base. We are committed to delivering exceptional service in every customer interaction. This six-month, full-time temporary position is ideal for someone with excellent customer service skills who is looking to gain experience in an international organisation.

Job Overview

As a Customer Service Officer, you will report to the Service Delivery Manager and be responsible for:

  • Processing customer sales orders using enterprise resource planning (ERP) and customer relationship management (CRM) systems.
  • Ensuring all customer enquiries, questions, issues, and complaints are fully resolved.
  • Collaborating with internal territory managers to process customer requests.
  • Coordinating logistics and shipping for client orders and providing estimated time of arrivals (ETAs).
  • Developing customer relationships through high-quality communication skills and customer service.
  • Managing incoming calls across pre-sales, point-of-sale, and post-sales environments.

Requirements

We are seeking a dedicated Customer Service Officer with a passion for customer service and a preference for working in a small, cooperative team. The role requires strong written and verbal communication skills and the ability to work in an office environment five days a week. This fast-paced, full-time temporary role will keep you engaged throughout the day, Monday to Friday.

What We Offer

You would be joining a growing and expanding team and business that values respect, care, and teamwork, plus additional benefits of:

  • A competitive hourly rate of $37 plus superannuation.
  • A temporary, full-time role with opportunities for growth and development.
  • A dynamic and supportive work environment.

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