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Victims' Financial Assistance Scheme Officer
2 months ago
We are seeking highly motivated and empathetic individuals to join our team as Contact Centre Officers in the Victims of Crime Financial Assistance Scheme. As a Contact Centre Officer, you will be the first point of contact for victims and service providers, providing advice and support to access the Financial Assistance Scheme in a confidential and trauma-informed manner.
Key Responsibilities- Respond to FAS enquiries from victims and service providers via phone and written correspondence
- Provide up-to-date advice on victim financial entitlements and other supports available to victims of crime
- Communicate financial assistance information clearly and accurately to victims, service providers, and team members in a professional, sensitive, victim-focused, and culturally safe manner
- Experience working in a call centre environment
- Understanding of victimisation, with an understanding of the nature and dynamics of family violence and sexual assault highly desirable
- Experience using Salesforce Service Cloud, or other similar case management systems
- Ongoing position with multiple roles available
- VPS 3: $76,817 - $93,274 + Superannuation
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality.
