Injury Claims Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCareer Full time $100,000 - $120,000

Job Title: Injury Claims Support Specialist

EML is a leading workers compensation and personal injury claims management business. Our goal is to help individuals get their lives back through ongoing support during their return-to-work journey.

We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

As part of our diverse team based in Gosford, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As an Injury Claims Support Specialist, you'll be able to utilise your exceptional customer service skills to make a positive impact on someone's life every day. This is a challenging yet extremely rewarding role that will allow you to help injured workers get their lives back.

This will be a permanent, full-time position based in the Gosford office, with flexibility to work from home.

Responsibilities:

  • Assistant an injured person and employer with the workers compensation claim process and provide support in the completion of relevant documents
  • Make contact in a timely manner with the injured person to ensure they have access to required services
  • Proactively manage the claims process to improve recovery and return to work outcomes for workers who have experienced a workplace injury or illness
  • Provide ongoing advice to stakeholders on matters such as injured workers, employers and providers
  • Tailored and empathic delivery of adverse outcomes to all stakeholders, with a solution focus

About You:

  • You pride yourself on giving an exceptional level of service to your customers willing to go that extra mile
  • Thrive on working in a team environment and collaborating with others
  • Proactive, self-motivated and can be on your feet when engaging and managing stakeholders throughout the process
  • You will have a passion for helping others and managing challenging situations
  • A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills

What We Offer:

  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

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