
Injury Claims Professional
2 weeks ago
Professionals with a passion for facilitating the return of individuals to work and health are highly sought after in our NSW Workers Compensation team.
We are looking for a driven and highly experienced Claims Specialist who will be instrumental in managing a diverse portfolio of complex claims for government agencies, leveraging their extensive knowledge and experience in Workers Compensation.
Main Responsibilities:
- Manage complex claims portfolios and ensure timely assessments of treatment requests.
- Work in partnership with internal and external stakeholders to deliver excellent service.
- Determine complex liability decisions and appropriately document claims decisions.
- Utilise claims management systems to develop and implement effective claims strategies.
- Meet key compliance and performance measures.
- Coach and support newer team members and provide advice on complex claims.
About You
To succeed in this role, you will need:
- A minimum 4 years' recent experience as a Workers Compensation Case Manager or other personal injury lines (please note, experience must be within the last 5 years).
- A detailed understanding of PIAWE, complex claims liability decisions, litigation and work capacity process.
- The ability to work autonomously and adapt quickly to changing situations.
- Excellent communication skills, both written and verbal, with a customer-focused approach.
- Excellent time management skills and the ability to prioritize tasks effectively.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
About Our Culture
We believe in creating an inclusive workplace that values diversity and promotes equal opportunity. We welcome people from all backgrounds and encourage them to bring their unique perspectives and talents to work.
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