IT Process Leader

1 week ago

Sydney, New South Wales, Australia beBeeLeader Full time $140,000
Key IT Operations Position

Job Overview:

The successful candidate will be responsible for leading the implementation of IT processes and best practices, ensuring consistent service levels across multiple sites. This role requires a strong technical background, with experience in operating framework, process, and controls.

About the Role:

  • Develop and implement IT processes to build structure and best practice into the IT department.
  • Allocate IT resources and plan workloads to ensure that service levels are maintained.
  • Provide technical expertise and operational guidance for complex issues and escalations with networks & infrastructure.
  • Participate in the delivery of new projects such as ERP upgrades and new system roll outs.
  • Develop and maintain strong working relationships with external vendors.

Requirements:

  • Hold a computing degree or comparable IT qualification.
  • Will hold an ITIL certification or can demonstrate understanding of how to operate within an ITIL environment.
  • Can demonstrate experience implementing operating framework, process, and controls that enable consistent service levels and transparency.
  • Is proven at meeting / maintaining high SLA scores, ideally within a ServiceNow environment.
  • You are a good communicator both written and verbally and build strong working relationships with your peers.
  • Is a 'hands on' leader with experience supporting a business with 400 users across multiple sites.

What We Offer:

  • Leadership opportunity - Autonomy to deliver change.
  • Training and development courses provided by the organization.
  • Highly visible role
  • Great team culture
  • Collaborative and friendly
  • South West Sydney location - Parking onsite

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