Process Manager

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Process Manager - Vulnerability Management
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Job no:
WWREQ
Employment type:
Full Time
Location:
Sydney, Melbourne
Categories:
Other
ABOUT KINETIC IT:
We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.
ABOUT THE OPPORTUNITY:
Are you a process-driven leader who can turn vulnerability data into meaningful outcomes and keep teams aligned, informed, and accountable?
We're seeking a Process Manager to take ownership of the end-to-end vulnerability management process across our supported infrastructure. In this role, you'll go beyond tracking vulnerabilities - you'll drive their remediation, manage risks and deferrals, and keep stakeholders at every level engaged and informed.
This is a high-impact, cross-functional position that blends security, service management, governance, and communication — ideal for someone who's as comfortable building a Power BI dashboard as they are facilitating a governance meeting with senior stakeholders.
ABOUT YOU:
If you are a Process Manager or an experienced Governance, Risk and Compliance (GRC) consultant with exposure to Vulnerability Management, this role could be the perfect next step for you.
Strong, hands-on experience with ServiceNow, particularly the Vulnerability Response module.
Solid understanding of vulnerability management platforms such as Qualys, CrowdStrike, or similar.
Skilled in building and maintaining dashboards and reports (Power BI, Excel, or within ServiceNow).
Demonstrated experience coordinating structured vulnerability management, IT risk, or remediation processes.
Confident facilitator of governance forums, remediation meetings, and stakeholder briefings.
Strong communication and stakeholder management skills — able to engage both technical teams and business leaders.
Familiar with ITSM frameworks (ITIL), patching cycles, and risk management practices.
Analytical, structured, and proactive — with a passion for service quality, continuous improvement, and measurable outcomes.
DUTIES & RESPONSIBILTIIES:
Own and operate the full vulnerability management process — from intake through remediation, tracking, deferrals, and closure.
Leverage ServiceNow Vulnerability Response to manage workflows, SLA tracking, and reporting.
Build and maintain dashboards and reports (ServiceNow, Power BI, Excel) that give clear visibility into progress, backlog, and risk posture.
Use data from CrowdStrike, Qualys, and ServiceNow to identify trends, prioritise remediation, and escalate issues.
Lead and facilitate governance sessions, ensuring stakeholders are aligned on progress and priorities.
Track and resolve remediation blockers, collaborating with technical teams and business units.
Document and manage vulnerability-related risks, issues, and deferrals — ensuring appropriate risk acceptance and governance processes are followed.
Act as the central point of contact for vulnerability updates, audit requests, and compliance reporting.
Support alignment with internal policy frameworks and external standards (e.g. ACSC Essential Eight, ISO27001) and ensure SLA obligations are met.
THE KINETIC IT DIFFERENCE:
Flexible working, paid parental leave, and other benefits tailored to your individual goals
Regular fun company and social events
Vendor Exam Support, ITIL V4 Training and Communities of Practice groups
Dedicated professional development reviews every 6 months, with monthly follow ups
An open and supportive culture where we respect all people and individuals, and everyone has a voice
HOW TO APPLY:
First, check out our website Kineticit.com.au. If you like what you see then, Click the 'Apply Now' button or contact our careers