Wildlife Sanctuary Ambassador

1 week ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $45,000 - $55,000

Wildlife Sanctuary Ambassador

Make a genuine difference working with our dedicated team at Currumbin Wildlife Sanctuary:

- Voted one of the Gold Coast's most popular tourist destinations.

- Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary.

About Currumbin Wildlife Sanctuary

Voted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is a crown jewel in its field. As one of Queensland's earliest nature-based tourist destinations, the sanctuary embodies everything that makes Australia special: protecting, conserving, and celebrating our unique heritage.

As we continue to welcome visitors to Currumbin Wildlife Sanctuary, we have an opportunity for a passionate and friendly Visitor Services Officer to support the delivery of providing a warm welcome to our visitors, selling tickets and memberships, and providing an overall exceptional visitor experience.

About the Role

As our enthusiastic and reliable Visitor Services Officer, you will deliver a warm welcome to our guests and provide accurate administration, directions, and information to our visitors.

Reporting to our Guest Services Manager, you will be part of a friendly and welcoming team and be responsible for providing customer service to a diverse range of people and providing accurate and timely information to visitor enquiries.

As an experienced customer service person, you will also be selling the features of Currumbin Wildlife Sanctuary, including memberships, animal encounters and upselling additional park features, and be responsible for cash handling and operating a POS system on ticketing and in our car park.

About You

To be successful in this role, you must have excellent communication and customer service skills & be comfortable communicating with both local and international guests. Previous experience in ticketing, reservations or guest relations will be highly regarded.

Other key skills and qualifications we are looking for include:

- Excellent customer service and telephone skills & the ability to solve customer complaints.
- Experience in cash handling and operating a POS system.
- Have excellent time management skills, ability to work autonomously and be a team player with an energetic and positive attitude.
- As this is a casual position you will have availability to work across weekends, public holidays and school holidays.
- Must be comfortable working in an outdoor environment that includes birds & reptiles.

What We Offer

Just as we protect, conserve, and celebrate our State's heritage, we also care for our Team Members. We offer current and future team members:

- Flexible Work Practices
- On-Site Parking, Uniforms, Retail & Food & Beverage Discounts
- Membership offering free entry to 800 properties worldwide including Currumbin Wildlife Sanctuary & Family & Friends Passes

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