Senior Customer Engagement Advisor

1 day ago

Maroochydore, Queensland, Australia beBeeCustomerService Part time $65 - $80
Job Overview

This is a customer-facing role that involves delivering exceptional service to customers. As the face of the branch and customer service, you will be our customers' go-to person for various tasks.

The successful candidate will have autonomy to help customers achieve their banking goals, make a real difference in people's lives, and support customers with digital literacy and online banking needs.

You will also prioritize risk considerations while providing excellent customer experience. Key aspects of this role include:

  • Exploring customers' financial goals and partnering with specialists
  • Supporting customers with digital literacy and online banking needs
  • Being the face of the branch and customer service
Key Responsibilities

This dynamic role involves processing transactions, investigating queries, and collaborating with colleagues to provide tailored solutions to customers.

The ideal candidate will consistently deliver exceptional customer service by:

  • Providing outstanding customer service in a fast-paced environment
  • Demonstrating strong attention to detail and a risk mindset
  • Communicating effectively with customers face-to-face and over the phone
Benefits

We offer flexible policies and opportunities for career growth and development, as well as great benefits, including health and wellbeing support, learning opportunities, and more.

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