Customer Service Advisor

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Pacific Motor Group Service Advisor – FORD, Sunshine Coast

Be part of a close-knit team | Deliver exceptional customer service

Pacific Motor Group is seeking a passionate and customer-focused Service Advisor to join our dynamic team on the beautiful Sunshine Coast. Representing Ford this role is perfect for someone who thrives on delivering outstanding service and creating exceptional customer experiences.

Why Join Us?

1. Work with a number of world-class brands renowned for innovation and excellence
2. Be part of a supportive and close-knit team that values professionalism and teamwork
3. A modern, state-of-the-art facility in a prime Sunshine Coast location
4. Competitive salary with career development opportunities

About the Role

As a Service Advisor, you will be the vital link between our valued customers and our expert service team. Your role is to provide a seamless, high-quality service experience, ensuring every customer receives the premium care and attention they expect from a trusted brand.

Key Responsibilities

Greet and assist customers, understanding their service needs
Provide expert customer support on vehicle servicing, repairs, and maintenance
Coordinate service bookings and ensure efficient workflow
Maintain clear and professional communication with customers throughout the service process
Collaborate with technicians and the wider team to deliver exceptional service

What We're Looking For

Previous experience as a Service Advisor (prestige brand experience highly regarded)
Strong customer service and communication skills
Passion for the Ford brand and the automotive industry
Ability to multitask in a fast-paced environment
A team player with a positive attitude and attention to detail

Applicants must have;

Exceptional verbal communication skills and a customer-centric approach.

Patience and empathy when dealing with diverse customer inquiries.

Ability to multitask in a fast-paced environment and manage time effectively.

Proficiency in using computer systems and software.

5 day working week – Monday to Friday

Support to develop your career within the automotive industry

Continuous on the job training on all our in-house systems

Join a team that takes pride in delivering top-tier customer experiences while working with one of the world's most respected automotive brands.

About us

Pacific Motor Group is a multi-franchised dealership on the Sunshine Coast representing Ford, Kia, Isuzu UTE, Jaguar, and Land Rover. A Part of the Pickering's Group of Companies we are a part of one of the largest privately owned group of dealerships in the country.

To Apply Now

At Pacific Motor Group, we're more than just a dealership– we're a team dedicated to delivering exceptional service experiences. Join us in shaping the future of automotive care, one smile at a time. Apply today and drive your career forward

Salary match Number of applicants Skills match

Your application will include the following questions:How many years' experience do you have as a Customer Service Adviser? Do you have a current Australian driver's licence? Which of the following statements best describes your right to work in Australia? Do you have customer service experience? What's your expected annual base salary? How much notice are you required to give your current employer? What's your expected hourly rate?

PACIFIC MOTOR GROUP: FULFILLING ALL OF YOUR VEHICLE NEEDS ON THE SUNSHINE COAST

Pacific Motor Group is proud to have been servicing the Sunshine Coast community since 1986. With franchise dealerships for Ford, Kia, Isuzu UTE, Landrover and Jaguar, we are confident that we can help you find your next car

Here at Pacific Motor Group, we have a range of new and Used Cars to suit every need. From economical small cars to a complete range of family, performance and luxury vehicles, we've got you covered.

Source: This is an extract from the company's own website.

PACIFIC MOTOR GROUP: FULFILLING ALL OF YOUR VEHICLE NEEDS ON THE SUNSHINE COAST

Pacific Motor Group is proud to have been servicing the Sunshine Coast community since 1986. With franchise dealerships for Ford, Kia, Isuzu UTE, Landrover and Jaguar, we are confident that we can help you find your next car

Here at Pacific Motor Group, we have a range of new and Used Cars to suit every need. From economical small cars to a complete range of family, performance and luxury vehicles, we've got you covered.

Source: This is an extract from the company's own website.

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What can I earn as a Customer Service Adviser