Claims Consultant

4 weeks ago


North Geelong, Victoria, Australia KPMG Full time
Job Description

KPMG's Insurance Claims and Workplace Health practice is seeking experienced professionals to join our team as Claims Consultants. As a Claims Consultant, you will play a crucial role in helping insurers, schemes, and employers deliver better claims outcomes and customer experience for injured individuals.

We help personal injury insurers and schemes, life insurers, general insurers, self-insurers, and employers navigate complex business issues, drive change, and implement solutions that enhance performance.

Your Opportunity

In this role, you will be instrumental in performing high-volume Claim Reviews across a three to six month timeline. Our program of work is integral to improving outcomes on personal injury claims.

We are seeking suitable qualified applicants for a potential 12 to 24 month max-term contract, where you will undertake claims management activities to achieve outcomes for the insurer and injured Victorians.

Key Responsibilities

  • Supporting a variety of exciting and dynamic engagements as a Claims Consultant.
  • Complete claim reviews to achieve client outcomes, applying principles of liability and claim management.
  • Providing commentary on claims management to date that influence claims performance and customer experience.
  • Delivering a high level of customer service within relevant service charters.
  • Liaise with relevant stakeholders to ensure appropriate treatment and services are being provided on claims.
  • Utilise a claims management system to effectively store information.

Requirements

  • Proven expertise in personal injury claims management.
  • In-depth knowledge of the Victorian workers compensation legislation and regulations or Victorian transport accident legislation.
  • Demonstrated skills in achieving outcomes in a claims management environment.
  • Exceptional customer service abilities, with a focus on improving customer experiences.
  • Familiarity with conducting claim reviews for a variety of claim cohorts.

Qualifications

  • A relevant tertiary qualification in a related discipline, such as allied health, mental health, or occupational rehabilitation is desirable but not required.


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