Business Workforce Manager

1 week ago

The Council of the Shire of Hornsby, Australia beBeeOperational Full time $114,305 - $142,063
About the Role

This is a key position within our organisation responsible for end-to-end workforce planning and resource optimisation.

  • Workforce Planning, Forecasting & Scheduling
  • Service Delivery & Performance Optimisation
  • Training, Support & Process Improvement
  • Stakeholder Collaboration & Leadership
  • Reporting Analytics & Governance
About You

You must have experience in workforce planning, preferably within a complex contact centre environment. Knowledge of scheduling software and data-driven decision-making approaches are highly valued. Proven ability to manage outbound call operations and improve scheduling efficiency is essential.

  • Strong analytical skills
  • Excellent communication and stakeholder management skills

We encourage collaboration, a strong work ethic and provide a supportive learning environment.

What We Offer

A friendly, diverse and professional team. Commitment to ongoing professional development and education.

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