Payment Operations Specialist

**Do you have a passion for conducting research and monitoring transactions to ensure smooth and secure payment operations?**

**If you answered YES, then Easygo has the next best opportunity for you**

**What's in it for you?**
Dive into the world of payments here at Easygo, with a curious mind and a vigilant eye. Joining us as a Payment Operations Specialist will bolster your career as you will initially be an individual contributor helping Easygo transition into a hypergrowth phase as we expand our brands/products into more regulated global markets.

Become an integral part of a growing Payments team where bringing ideas to the table is encouraged and the opportunity to take full ownership of projects will be supported. With the guidance of heavily experienced Payments managers/leaders - who have worked in this industry for over a decade - you will have the chance to develop your skills, contribute to innovative solutions, and make a meaningful impact on Easygo's success while advancing your career in the dynamic world of Payments.

**Your role with us**:
If you possess critical thinking and problem-solving capabilities, as well as Stakeholder Management/Engagement proficiency, you will thrive in this role as you will communicate regularly with our internal customer support and product teams to review transactional payments and address any issues with our third-party providers.

**_Please note, this position will initially start out (first month) as a standard full-time in-office position, but will then transition into shift work where the Payment Operations team currently covers a 9am to 8pm clock through allocated shifts that are rostered at least one month in advance. This shift work will also include weekend coverage on both Saturdays and Sundays._**

**Who are we?**

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience.

All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 300+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today

**What you will do**:

- **Payment Monitoring & Issue Resolution**: Monitor customer deposits and withdrawals to ensure uptime, accuracy and speed. Identify, investigate, and resolve payment-related issues, ensuring mínimal disruption to customers.
- **Payment Journey Optimisation**: Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes.
- **Payment Support**: Provide expert assistance to customer support and payment support regarding payment issues, including transaction disputes, failed or missing payments, and general deposit and withdrawal-related inquiries.
- **Data Analysis & Reporting**: Track payment trends, monitor transaction data for anomalies, and generate reports to help optimise payment strategies. Analyse payment success rates, transaction volume, and customer feedback to identify areas of improvement.
- **Vendor & Partner Management**: Liaise with third-party payment processors and service providers to resolve issues, and ensure high deposit and withdrawal acceptance rates.
- **Process Improvement**: Continuously assess and implement process improvements, both within the team and in collaboration with other departments, to improve payment processing efficiency and customer satisfaction.
- **Documentation & Training**: Develop and maintain documentation for payment processing workflows, troubleshooting guides, and operational procedures. Train new team members on payment systems and processes.

**What you will bring**:

- Dynamic ability to adapt within an extremely fast-paced working environment
- Critical thinking/problem-solving capabilities
- High-level communication skills
- Stakeholder management/engagement capabilities
- Strong analytical skills with experience in evaluating payment conversion rates and costs
- Familiarity with a variety of online payment aggregators, platforms, and gateway services
- Ability to strategise and implement payment and fraud systems on a global scale
- Proficiency with Microsoft Excel

**Bonus points if you also have**:

- Familiarity with the regulatory landscape of online payments and fraud in various regions
- Experience in the Payments industry, Gambling industry, E-commerce industry (Global), Online re