Debt Recovery Specialist

3 weeks ago

Sydney, New South Wales, Australia Kennedy Reid Full time

Job Description

We are seeking a highly motivated and enthusiastic credit/collections officer to join our team on a temporary to permanent basis. This is an exciting opportunity for someone who is looking to progress their career in debt recovery.

This Is a Fantastic Opportunity For You To

  • Work with a highly respected leader within the technology space, providing comprehensive onboarding and excellent job training.
  • Enjoy a flexible work environment, with the option to work from home two days per week after an initial training period, located in Sutherland Shire (Kurnell).
  • Be rewarded with competitive remuneration of $32-$38+ super and equivalent permanent salary.
  • Scope for career progression and development.

Your New Role

As a credit/collections officer, you will be reporting to the credit team leader and working as part of a wider team of 15. Your key responsibilities will include:

  1. Providing quality customer service to the Accounts Receivable team in Collections, Banking, Credit Applications, and other required functions.
  2. Collecting outstanding debts on assigned ledgers.
  3. Acting as a team player and collaborating effectively with colleagues and stakeholders within the business.
  4. Telephone work, including taking action on all outgoing telephone and email communications regarding outstanding debt on assigned ledgers.
  5. Responding in a timely manner to phone messages from customers or internal staff.
  6. Escalating queries/collection problems to the Credit Manager.
  7. Recording all Notes in Customer Maintenance.
  8. Monitoring accounts for Reminder and Demand emails/letters.
  9. Recommending accounts for Notice of Intention to Sue emails/letters.
  10. Reviewing and releasing orders on Hold as needed.
  11. Ensuring Customer Information is current and reflects accurate entity names, contact details, addresses, and contact numbers.

What You'll Need to Succeed

We are looking for someone with:

  • 1-2 years credit/collections experience.
  • A proactive, 'can do' attitude – detail oriented and energetic.
  • Ideal access to a vehicle.

The estimated salary for this role is between $32-$38+ super, based on industry standards and location.

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