Debt Recovery Specialist

3 weeks ago

Sydney, New South Wales, Australia Kennedy Reid Full time

Company Overview

We are a highly respected leader within the technology space, offering comprehensive onboarding and fantastic job training.

Salary and Benefits

We offer competitive remuneration $32 - $38+ super and equivalent permanent salary, along with a flexible work environment. You'll enjoy 2 days of working from home after an initial training period and have the option to use your vehicle for work purposes if needed. Our office is located in Sutherland shire (Kurnell).

Job Description

As a debt recovery specialist, you will be reporting into a credit team leader and working with a wider team of 15. Your key responsibilities will include:
  • Providing quality customer service to the Accounts Receivable team in Collections, Banking, Credit Applications, and other required functions.
  • Collections outstanding debts on assigned ledgers.
  • Acting as a team player and collaborating effectively with colleagues and stakeholders within the business.
  • Taking action on all outgoing telephone and email communications regarding outstanding debt on assigned ledgers.
  • Responding in a timely manner to phone messages from customers or internal staff.
  • Escalating queries/collection problems to the Credit Manager.
  • Recording all Notes in Customer Maintenance.
  • Monitoring accounts for Reminder and Demand emails/letters.
  • Recommending accounts for Notice of Intention to Sue emails/letters.
  • Reviewing and releasing orders on Hold as needed.
  • Ensuring Customer Information is current and reflects accurate entity names, contact details, addresses, and contact numbers.

Requirements

You'll need to possess:
  • 1-2 years of experience in debt recovery or collections.
  • A proactive, 'can do' attitude – detail oriented and energetic.
  • Access to a vehicle, if possible.

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