Senior Salesforce Operations Manager

7 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $160,000

Job Overview

The ICT Team Lead position is a critical role that supports the Client's Salesforce platform, leading a team of support specialists and managing day-to-day operations of the Salesforce system and release management process.

Key Responsibilities:

  • Lead a team of support specialists, providing coaching and guidance to ensure high-quality service delivery.
  • Execute all required ICT change management activities, including creation of high-quality change records and release documentation.
  • Collaborate with cross-functional teams to identify and prioritize bug fixes, system enhancements, and upgrades.
  • Develop and implement support processes and procedures to ensure consistent and efficient resolution of Salesforce-related issues.

Requirements:

  • A minimum of 3-5 years of experience in managing IT support operations, including team management.
  • Experience working with cross-functional teams and managing stakeholder relationships, demonstrating excellent communication and interpersonal skills.
  • Strong understanding of the Salesforce platform and its functionalities.

Our Culture:

We value diversity and inclusion, supporting people of all nationalities, gender identities, and cultural backgrounds. We welcome applications from individuals who share our values.

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