Manager

6 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $120,000

Job Summary:

The Operations Manager is a key leadership position responsible for overseeing the day-to-day operations of our business. This role requires strong organizational and communication skills, with the ability to motivate and direct a team of cremation and keepsake preparation staff.

Key Responsibilities include:

  • Managing the Cremation and Keepsake Preparation Teams
  • Ensuring effective rostering, hiring, induction, training, performance reviews and performance management
  • Coordinating with Client Care Team, Relationship Managers and Drivers to investigate and resolve client complaints
  • Maintaining a safe and healthy working environment by organizing and managing the crematorium, equipment, warehouse and grounds
  • Supporting the State Manager and liaising with interstate counterparts to ensure best practice nationally
  • Driving continuous improvement of operational systems, processes, and policies
  • Delivering high level of OH&S standards and training

Requirements:

To be successful in this role, you will need:

  • Minimum of five years previous experience in management positions
  • Experience managing diverse teams and ability to lead from the front and by example
  • Inclusive leadership style with proven success in developing individuals to create empowered, high performing teams
  • Willingness and ability to provide 'hands-on' support to team members
  • The physical and emotional capability to handle deceased pets and work in a high temperature environment
  • Strong IT skills, with an understanding of bar coding and MS Office Suite
  • Strong commitment and experience with OH&S
  • A solutions-focus, great at solving problems and working through any issues
  • An understanding and technical appreciation of industrial equipment
  • Proven ability to manage competing priorities, and make informed decisions under pressure

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