Product Delivery Excellence Professional

1 week ago

Melbourne, Victoria, Australia beBeeCareer Full time $150,000 - $200,000
Job Opportunity

As a Principal Product Excellence Architect, you will be responsible for leading the successful delivery of ITOM projects for global customers. You will help develop and apply repeatable solutions and approaches that improve implementation efficiency and customer outcomes.

Key Responsibilities:

  • Supporting customer implementations to ensure issues are resolved promptly and satisfaction remains high.
  • Driving end-to-end resolution of customer issues, ensuring exceptional satisfaction and successful outcomes.
  • Collaborating with product teams to gather feedback and insights from customer experiences and inform product direction and innovation.

Requirements:

  • Seven years of experience implementing 2 or more ServiceNow ITOM products, including implementation certificates and registered implementations.
  • Advanced and current understanding (and practice) in Windows Domain and Unix System Administration, including enterprise architecture domains.
  • Expertise in AI integration, scripting languages, cloud management platforms, and ITIL/CMDB implementations.
  • Exceptional communication and presentation skills, with the ability to influence and consult on key technical decisions.
  • Demonstrated ability to deal with cultural diversity and work in a distributed team environment.

Candidates Requirements : Candidates must have seven years of experience in implementing multiple ServiceNow ITOM products. They should possess advanced knowledge of Windows Domain and Unix System Administration as well as expertise in AI integration, scripting languages, cloud management platforms and ITIL/CMDB implementations.

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