Financial Services Professional

6 days ago

Wollongong, New South Wales, Australia beBeeCustomerFocused Full time $90,000 - $120,000

About Us

At ANZ, we shape a world where people and communities thrive. Our goal is to improve the financial wellbeing and sustainability of our customers.

About the Role

This role is crucial in providing seamless banking experiences for customers. You will meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educate them on digital solutions.

You will be part of a collaborative team, acting as a role model and peer coach to deliver exceptional customer service. Your primary focus is ensuring customers are satisfied and strong advocates for ANZ.

Key Responsibilities:
  • Provide customers with a seamless branch experience by meeting their banking needs.
  • Be part of a collaborative team and act as a role model and peer coach.
  • Contribute to significant customer engagement and advocacy.
  • Support bank programs and initiatives.
  • Ensure compliance with policies and procedures.
Requirements:
  • Exceptional customer focus, retail experience an advantage.
  • Experience with technology, working knowledge in using digital channels an advantage.
  • Ability to multi-task and adapt to change and ambiguity.
  • Willingsness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

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