Financial Services Professional

2 days ago

Wollongong, New South Wales, Australia beBeeCustomer Full time $80,000 - $110,000
Banking Expert Wanted

We're seeking a skilled banking professional to join our retail banking team. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and meeting their financial needs.

You'll work closely with customers to understand their banking requirements and provide tailored solutions through transaction activities, needs-based conversations, and digital education. Your ability to build strong relationships and communicate effectively will be essential in ensuring customers leave the branch as strong advocates for our bank.

This is a collaborative environment where you'll act as a role model and peer coach to deliver outstanding customer service. You'll have the opportunity to contribute to significant uplifts in customer engagement and advocacy, creating real value for our customers.

Your Key Responsibilities:
  • Provide seamless branch experiences by meeting customers' end-to-end banking needs.
  • Act as a role model and peer coach to deliver best-in-class customer service.
  • Contribute to customer engagement and advocacy uplifts.
  • Support bank programs and initiatives.
  • Maintain compliance with bank policies.
What We're Looking For:
  • Exceptional customer focus and retail experience.
  • Ability to multi-task and adapt to change.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
Why Join Us?

At our bank, you'll be part of a diverse and inclusive organization that values your contributions. We offer flexible working arrangements, health and wellbeing services, and discounts on selected products and services. Our commitment to diversity and inclusion ensures that everyone has an equal opportunity to succeed.

Job Requirements:

We require individuals with strong analytical and problem-solving skills, who can think critically and make informed decisions. A sound understanding of banking regulations and laws is also essential.

Preferred Qualifications:

A degree in business or finance, combined with relevant industry experience, is highly desirable. We're looking for individuals who are passionate about delivering exceptional customer experiences and committed to ongoing learning and development.

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