
Agency Community Builder
2 weeks ago
We're seeking a seasoned professional to drive growth and engagement within our agency ecosystem. As an Agency Community & Experience Manager, you'll be responsible for leading onboarding, education, and community-building programs that foster meaningful relationships with our partners.
You'll work closely with cross-functional teams to develop scalable, human-centric communications that help us grow without losing our personal touch. Your goal will be to create memorable touchpoints that strengthen relationships, drive education, and promote a vibrant agency community.
This is a unique opportunity to combine community building, strategic enablement, and creative execution – all within a high-performing, fast-moving team. You'll have the freedom to experiment, validate ideas, and scale new growth levers for our global Agency Partnerships program.
About the Role
- Growth and Nurturing: Drive engagement through scalable, human-centric communications and memorable touchpoints.
- Leadership: Be a visible and trusted leader within the agency partner community, building relationships that scale.
- Content Delivery & Distribution: Collaborate with GTM & enablement teams to deliver content and education that helps agencies champion brand building and effectiveness.
- Partner Enablement: Bring global enablement and partner marketing strategies to life in ANZ – localising and delivering scalable onboarding and training.
- Event Planning & Execution: Work with Partner Managers and Marketing to plan and deliver co-marketing and community events.
- Cross-Functional Collaboration & Advocacy: Work with Marketing, Enablement, Product, and Operations to align efforts and champion the voice of the community internally.
Requirements
- 3–5 years of experience in a similar role or in account/project management within an agency, publisher, media company, or marketing team.
- A generalist mindset – comfortable wearing many hats from event planning to email automation to partner reporting.
- Experience working in fast-paced, ambiguous environments where you're building from the ground up.
- A strategic thinker and hands-on doer – planning, executing, and continuously optimising.
- Passion for community building, customer success, and creating great user experiences.
- Excellent communication and content skills – written, visual, or verbal.
- Proven experience managing events (online and offline) end-to-end.
- Comfortable collaborating cross-functionally with Product, Marketing, and Operations teams.
Bonus If...
- You have proven success building & growing customer communities or partner programmes.
- You have experience managing both external (customer) & internal (employee) enablement.
What We Offer
A competitive market rate remuneration, reviewed twice annually. Our radically transparent compensation policy ensures fair salaries across the entire team. Plus, additional benefits including progressive health and wellness benefits, generous parental benefits, flexible working, and more.
We're committed to promoting a diverse and inclusive workplace – a place where we can each be ourselves and do the best work of our lives.
Join Our Team
At Tracksuit, we're passionate about empowering companies to use brand to drive success. We thrive on complete transparency, trust, learning, and constant development and improvement. Ready to take your career to the next level? Let's connect
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