Guest Experience Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $45,000 - $56,000
About the Role

You are a champion of guest satisfaction, with a keen eye for detail and a strong sense of reliability. Your polished and professional demeanor makes you an excellent communicator, able to connect with others to create a positive and collaborative environment.

Key Responsibilities
  • Deliver exceptional service to guests during registration and departure, maintaining accurate records and providing helpful information.
  • Respond to incoming calls in a professional manner, striving to achieve total customer satisfaction.
  • Ensure strict security procedures are maintained to safeguard guest confidentiality and safety.
What's in it for You?
  • Access to comprehensive training programs through our Academy platforms.
  • A range of benefits, including discounted accommodation, food, and beverage at our properties worldwide.
  • Complimentary car parking is available.
  • Mental health and well-being support initiatives are in place.

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