Lead Customer Service Manager

15 hours ago


Revesby, New South Wales, Australia Hitachi Construction Machinery Full time

Hitachi Construction Machinery Opportunity

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We are seeking a highly skilled Lead Customer Service Manager to join our National Contact Centre team in Revesby. This role involves leading a team responsible for providing proactive equipment management solutions to existing Hitachi clients. As the ideal candidate, you will have experience in team leadership and customer service in a high-volume environment.

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About the Role

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This is a full-time, permanent opportunity offering a competitive salary of around AU$90,000 - AU$120,000 per year, depending on experience. You will be based in Revesby with FREE on-site parking and hybrid working options allowing up to 2 days per week from home.

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Key Responsibilities

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  • Lead a team to provide exceptional customer service and proactively manage equipment to maximise client satisfaction.">
  • Develop and coach the team to achieve individual and business targets.">
  • Utilise various technology tools to resolve complex customer issues.">
  • Maintain accurate records and reports on customer interactions.">
  • Identify opportunities to optimise revenue and sales growth.">
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Requirements

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  • Minimum 3 years' experience as a Team Leader or Manager in a high-volume call centre environment.">
  • Excellent communication and problem-solving skills.">
  • A strong understanding of CRM systems and data analysis.">
  • Ability to work in a fast-paced environment and adapt to changing priorities.">
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Benefits

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  • Flexible working arrangements including hybrid working and on-site parking.">
  • Opportunities for career development and training within a leading OEM.">
  • Generous corporate uniform provided.">
  • Employee Rewards program offering exclusive discounts across major retailers.">
  • Access to an Employee Assistance Program and discounted Medibank health insurance policy.">
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About Us

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At Hitachi Construction Machinery, we believe in creating long-term value for our customers through innovative products and exceptional customer service. If you're passionate about delivering outstanding results and committed to excellence, this could be the perfect opportunity for you.



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