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Technical Application Specialist
2 weeks ago
We are seeking an enthusiastic and innovative Applications Analyst to join our Technology team.
The successful candidate will be responsible for providing application support and analysis across our technology environment. This includes level 1/2 application support, process improvement initiatives, system administration and functional analysis.
Key Responsibilities:- Provide excellent customer service to end users by responding to their inquiries in a timely and professional manner.
- Investigate and resolve issues, escalating through to resolution with internal and vendor support teams as required.
- Develop an understanding of the business capabilities and processes supported by our application catalogue.
- Collaborate with process owners to identify, document, and prioritise improvement opportunities across people, process, and technology spectrums.
- Review, align, and administer delegations, functional and data access models with vendors and partners.
- Establish a knowledge base of common queries and issues to assist with user training and awareness.
Our organisation values diversity within the workplace and aims to provide opportunities for individuals to reach their full potential regardless of their background or identity.
The successful candidate must adhere to our Drug and Alcohol Management Plan and obtain an Aviation Security Identification Card (ASIC).
