Help Desk Specialist

1 day ago

Melbourne, Victoria, Australia beBeeTechnical Full time $70,000 - $95,000
Job Description

The role of a Service Desk Technician involves providing first-level support and managing calls to resolution in an IT service desk function.

This position requires a strong understanding of technical expertise and excellent communication skills to collaborate with cross-functional teams and provide top-notch support.

As a key member of the team, the successful candidate will be responsible for troubleshooting LAN and WAN technologies, IP Routing, and switching.

Key Responsibilities
  • Provide technical assistance to clients via phone, email, or chat.
  • Manage and resolve escalated issues within a structured IT governance model under ITIL and SLA requirements.
  • Support a Windows-based environment, including MS Windows Server, Microsoft Active Directory, Exchange (O365), and Veeam 9.5.
  • Troubleshoot and resolve complex technical issues related to LAN and WAN technologies, IP Routing, and switching.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 2 years of experience in a similar role.
  • Strong knowledge of technical concepts, including networking protocols, operating systems, and software applications.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

  • Help Desk Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $85,000

    Help Desk Specialist RoleThe company is a leading provider of payment solutions, seeking a dedicated Help Desk Support specialist to join their dynamic team.The RoleKey duties include:Handling inbound and outbound calls with professionalism and patienceResolving technical issues efficientlyAccurately recording client information and faultsFollowing up and...

  • Help Desk Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeHelpDesk Full time $60,000 - $80,000

    Job Title: Help Desk SpecialistFinrea is seeking a highly motivated and self-directed individual to join our team as a Help Desk specialist. The successful candidate will be responsible for providing technical support to clients, resolving complex issues, and maintaining strong client relationships.Provide technical support to Finrea's Managed Services...

  • Help Desk Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $60,000

    Job Title: Help Desk SpecialistAbout the RoleWe are seeking a skilled and dedicated individual to join our team as a Help Desk Specialist.The successful candidate will provide exceptional customer service by responding to incoming telephone enquiries, managing high volumes of inbound customer calls (80-100 calls daily), communicating effectively with...

  • Help Desk Expert

    5 days ago

    Melbourne, Victoria, Australia beBeeHelpDesk Full time $60,000 - $85,000

    Job Title:Help Desk SpecialistJob Description:We are seeking highly skilled professionals to fill a Help Desk Specialist role within our organization. As a key member of our team, you will be responsible for providing exceptional support to clients and ensuring the highest level of customer satisfaction.This is a short-term contract opportunity lasting 3-6...

  • Help Desk Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $101,464 - $109,838

    Job Description:About the RoleWe are seeking a highly skilled and dedicated Help Desk Specialist to deliver exceptional service and resolve first-level service requests and enquiries.Key ResponsibilitiesConduct triage and resolution of first-level service requests via phone, chat, email, and electronic lodgement.Identify opportunities for service...

  • Help Desk Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $110,000

    Job Title: Help Desk SpecialistWe are seeking an experienced support professional to assist customers with platform inquiries and corporate secretarial expertise.About the RoleProvide exceptional customer service and support to accountants and other customers.Assist with product navigation and answer customer questions about company, trust, SMSF setup, and...

  • Help Desk Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeExpert Full time $79,122 - $87,499

    Job DescriptionProvide Level 1 Help Desk SupportWe are seeking an experienced Service Desk Analyst to join our team. As a key member of our service desk, you will provide level 1 helpdesk support for systems, network, and equipment related issues.Key Responsibilities:Ensure all incident and request tickets are accurately logged and managed efficiently to...

  • Technical Support Help Desk

    1 day ago

    Melbourne, Victoria, Australia Lloyd Connect Full time

    Great opportunity to work with the latest Biometric Technology- F/T role located at the Somerton H/O - carparking provided- Detailed technical training provided and career progression available**Technical Support Help Desk**Join market leader in Biometric Technology on their Tech Support Help Desk toensure quality technical advice & support / sales on...

  • Help Desk Manager

    5 days ago

    Melbourne, Victoria, Australia Compass Group Australia Full time

    **_Join the opening team at the New Footscray hospital._**:- **_Full time, on-site role._**:- **_Supportive team making a big impact._**Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the...

  • Help Desk Leader

    5 days ago

    Melbourne, Victoria, Australia beBeeLeader Full time $90,000 - $120,000

    Help Desk Team Leader Job DescriptionJob Summary: We are seeking an experienced Help Desk Team Leader to lead a small technical team and provide exceptional customer service to clients.Key Responsibilities:Manage the day-to-day work requirements of the technical help desk support staff.Complete rosters and work with the Technical Manager on team...