Customer Service Shift Supervisor Lead

2 weeks ago


Samford Valley, Queensland, Australia Drakes Supermarkets Full time

About the Role

This position reports directly to the Customer Service Manager and requires a successful applicant with strong leadership skills.

The ideal candidate will be given the training and skills required to run and supervise the Customer Service Department in the absence of the Manager, overseeing weekend and closing shifts.

Working as part of an enthusiastic team in a competitive supermarket environment, applicants are expected to demonstrate:

  • Strong problem-solving skills, preferably with POS knowledge
  • Ability and openness to learn new skills
  • Passion and enthusiasm with a hands-on approach
  • Unparalleled commitment to customer service
  • Excellent communication skills for effective team liaison
  • A flair for merchandising and maintaining high store standards
  • Commitment to work health and safety protocols

Key Responsibilities Include:

  • Liaising with team members and management to ensure seamless department operations
  • Supervising staff during weekend and closing shifts
  • Maintaining high-quality customer service standards
  • Providing guidance and support to team members

Expected Salary: $60,000 - $80,000 per annum

About Drakes Supermarkets:

Drakes Supermarkets is a leading supermarket chain committed to delivering exceptional customer experiences. Our goal is to create a welcoming shopping environment that showcases our wide range of products and services.



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