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ServiceNow Services Development Manager

2 months ago

Canberra, ACT, Australia ServiceNow Full time
Job Description

ServiceNow Services Development Manager

As a ServiceNow Services Development Manager, you will be responsible for driving customer success by selling a portfolio of service offerings designed to help our customers achieve their business outcomes. These service offerings include our Impact success offering, product implementation services, and training.

Key Responsibilities:

  • Collaborate with software sales account teams, customer outcomes and training team members, and our ecosystem of delivery partners to develop and execute a services sales strategy in the designated territory with a target account list.
  • Proactively create new services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers.
  • Create pipeline and manage end-to-end forecasting process for services opportunities.
  • Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs.
  • Arrange and conduct services-related discussions in alignment with the account strategy.
  • Lead extended team in solutioning and scoping, and proposal development.
  • Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities.

Qualifications:

  • Minimum 5 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent).
  • New account sales focus, operating independently to identify new opportunities.
  • Demonstrable track record of achieving services, success, or training sales targets and accurate forecasting.
  • Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives.
  • Strong operational command – managing end-to-end franchise.
  • Travel up to 50% (depending on geography/region).