ServiceNow Delivery Manager

4 days ago

Canberra, ACT, Australia Fujitsu Full time

About the Role

This exciting opportunity is for a ServiceNow Delivery Manager to join our dynamic team at Fujitsu. As a key member of our ServiceNow practice, you will be responsible for delivering high-quality ServiceNow solutions to our clients, ensuring alignment with business requirements and driving successful project outcomes.

Responsibilities

  • Lead client engagements, driving process definition, re-engineering, and gap analysis during workshops with key customer sponsors and stakeholders.
  • Develop and maintain strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
  • Work independently on engagements, providing holistic services across engagement management, advisory, consulting, and implementation.
  • Produce high-quality customer documentation, including workshop materials, training materials, and solution designs.
  • Engage in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs.

Requirements

  • Minimum of 5+ years of ServiceNow Development experience with successful delivery of multiple customer engagements.
  • Experience across at least three of the following ServiceNow modules: ITSM, ITOM, CMDB, CSM, or HRSD.
  • Strong leadership and mentoring skills, with experience managing teams and driving collaboration.
  • Proven track record in managing client engagements and building strong customer relationships.

Why Fujitsu?

We are an organization with a strong set of values, committed to respecting fairness and equality, promoting diversity, equity, and inclusion. We strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

  • We put people first, believing in the power of diversity to drive innovation.
  • Career growth, offering tailored career paths across our global organization to support your professional and personal growth.
  • Trusted by customers, with an excellent reputation across the region and globally.
  • Best-in-class rewards, providing flexible work, volunteering leave, and numerous other rewards and recognition programs.

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