Lead ServiceNow Developer
4 weeks ago
Join OpenText, a global leader in information management, where innovation, creativity, and collaboration drive our corporate culture.
We're seeking a skilled Lead ServiceNow Developer to partner with our team and contribute to projects that shape the future of digital transformation.
The OpportunityThis position is responsible for designing, coding, testing, debugging, and documenting projects and programs.
As a Lead ServiceNow Developer, you will conduct thorough reviews and analysis of complex, large-scale technology solutions to align with tactical and strategic business objectives.
You will assess their compatibility with the enterprise technological environment and address technical challenges that may involve evaluating intangibles or unprecedented technical factors.
Take the lead in developing standard and companywide best practices for engineering and technology solutions.
This will involve staying up to date with industry best practices and emerging technologies.
You will be responsible for influencing and guiding the technology team to achieve project deliverables while driving new initiatives forward.
Key Responsibilities:
- Serving as an SME on development and support of the Service Now Platform for ITSM, CSM, GRC, Sec Ops, ITOM applications.
- Defining, designing, and building sustainable and scalable solutions as a technical expert across the platform in collaboration with customers, architects, and developers.
- Providing uplifts to existing applications and capabilities in line with best practices and sustainability while adhering to IT Change Management and other ITIL best practices.
- Effective prioritization, coordination, delivery, and sharing of relevant status updates while managing technical governance, operating models, documents, and artifacts for the delivery team.
- Service Now Scripting experience (Java Script) to develop scripts, macros, business rules, UI policies, etc.
Requirements:
- Solid understanding of Service Now Common data model, CMDB, customizations vs configurations, release management, performance management, and platform health management.
- Experience implementing multiple Service Now products, such as ITSM, CSM, ITOM, GRC, Sec Ops, and Custom Apps.
- Experience with some or all ITOM application areas, including but not limited to (Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management - AWS/GCP/Azure).
- Service Now architecture experience.
- Ability to effectively partner with business users to refine requirements and discuss functional/technical designs.
- The ability to handle multiple streams of work effectively in a fast-paced environment with an aptitude to learn new technologies quickly.
OpenText is committed to building an inclusive work environment that values diversity and promotes equal opportunities for all employees.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
We foster a collaborative and innovative work environment that encourages personal growth and development.
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