Appointment Coordinator

1 day ago

Brisbane, Queensland, Australia beBeeBooking Full time $60,000 - $90,000

**Job Overview**

We are seeking a highly skilled and motivated Booking Agent to join our Central Booking Office team in Maroochydore. As the first point of contact for many patients and referrers, you will play a critical role in scheduling and managing patient appointments and facilitating the pre-admission assessment process across all modalities.

Reporting to the Team Leader - Central Booking Office, your key responsibilities will include:

  • Answering telephone calls in a courteous and professional manner.
  • Scheduling appointments for our patients using our state-of-the-art RIS system - COMRAD.
  • Managing appointments to maximise clinic efficiencies.
  • Quoting relevant fees and Medicare rebates to patients.
  • Informing our patients of preparation requirements prior to their visit.

**Key Responsibilities Include:**

- Managing patient records with accuracy and attention to detail.
- Maintaining effective communication with patients, staff and healthcare professionals.
- Working effectively as part of a multi-disciplinary team comprising of Receptionists, Radiologists, Radiographers, Sonographers, Nuclear Medicine Technologists and administrative staff.

**What We Offer**

As a valued member of our team, you can expect:

  • A competitive remuneration package, including an annual salary review.
  • Paid parental leave.
  • Generous employee benefits, including a Health & Wellbeing subsidy and discounted Health Insurance.
  • Work/Life balance with a 9-day fortnight for full-time employees.
  • Training and development opportunities to help you grow professionally.

**Requirements**

To be successful in this role, you will need:

  • A high level of communication and patient care skills, welcoming and friendly.
  • Experience in a fast-paced high-volume call environment.
  • Accurate data entry and attention to detail.
  • Integrity, respect and professionalism.
  • Background ideally in Radiology, Medical or associated Healthcare industry or Call centre.

**How To Apply**

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

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