
Luxury Guest Experience Ambassador
1 day ago
As a key member of our team, you will extend a warm and friendly welcome to all guests, ensuring a positive and memorable first impression.
Job Description- You will be responsible for assisting with handling guests' baggage, making their arrival and departure experience seamless and convenient.
You will embody our guest experience culture and exceed the expectations of luxury and indulgence that we have promised our guests.
Key Responsibilities- Extend a warm and friendly welcome to all guests
- Assist with handling guests' baggage
- Proactively anticipate and fulfill guests' needs
- Offer expert recommendations on local attractions, restaurants, events, and activities
You will ensure that every aspect of our service reflects our brand pillars: distinctive, unexpected, indulgent, personalised, and magnetic.
Requirements- Proven track record of delivering exceptional customer service and creating memorable guest experiences within the luxury hotel industry
- Holding a Full Driver's License
- Confidence and expertise to handle various types of vehicles, including manual transmissions
- Warm and inviting phone etiquette
- Highly developed written and verbal communication skills
- Service-oriented mindset
- Paying meticulous attention to detail
- Thriving in fast-paced environments
- Extensive knowledge of hospitality and tourism sectors
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