Front of House Representative

4 days ago

Sydney, New South Wales, Australia beBeeReception Full time $100,000 - $125,000

We are seeking an exceptional Reception Team Member to join our front of house team in Sydney, a leading global firm.

The Reception Team Member provides exceptional high-end service to clients, answers incoming client phone calls, manages the hosting of client meetings and coordinates meeting room and facilities requirements.

This is an exceptional opportunity to work in a high-end environment.

Main Responsibilities:

  • Manage reception responsibilities at a superior level for clients and staff
  • Greet all guests at reception in a welcoming professional manner
  • Answer incoming phone calls and direct to the appropriate contact
  • Coordinate meeting requirements (agenda, materials, catering and IT) and set up meeting rooms
  • Provide front of house service, including coffees for client meetings
  • Organise catering for client meetings
  • Manage incoming and outgoing mail/courier requirements
  • Maintain the reception area, meeting rooms and boardroom in presentable condition
  • Manage all incoming and outgoing mail, including couriers
  • Make bookings and reservations for staff
  • Manage the security passes for staff and guests
  • Assist with general resource management tasks and marketing tasks
  • Assist with day-to-day facilities services and tasks

Key Qualifications:

  • At least three years' experience in a premium service environment
  • Experience in engaging and building rapport with VIP clients
  • Ability to engage with and develop relationships with a diverse range of people
  • Comfortable working in a fast-paced and dynamic environment
  • Able to manage calls and relay messages
  • Proactive with great initiative and passion for owning your responsibilities
  • Ability to maintain high levels of cleanliness for the front of house
  • Ability to multitask and prioritise tasks
  • Ability to handle sensitive information with discretion and confidentiality
  • Practical, organised and level-headed
  • Professional demeanour and appearance
  • Good understanding of Microsoft suites including Outlook, Excel and Word

Work Environment:

This position is full-time permanent, Monday to Friday from 8.30am to 5.30pm with some early morning and after-hours requirements to attend to client meetings.

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