Outcomes Coordinator

2 weeks ago

Morwell, Victoria, Australia Melba Support Services Full time

About the Role:

Melba Support Services is seeking a highly skilled and dedicated individual to fill the position of Outcomes Manager. As a key member of our team, you will play a critical role in ensuring the delivery of high-quality individualized disability supports in the Rural and Remote East (Gippsland) region.

Key Objectives:

  • Manage the overall operations of the regions Individualised Support Arrangements (ISA) within the Rural and Remote East (Gippsland)
  • Oversee the ongoing development and implementation of these disability services in the Rural and Remote East (Gippsland)
  • Lead the ISA management team and direct support staff in the provision of high-quality individualized disability supports

Responsibilities:

  • Uphold and protect the human rights of individuals supported, ensuring they feel safe, well, and free from abuse and neglect
  • Drive the growth of the service into a financially viable department, while managing the allocated budget in collaboration with the Head of Community Services
  • Lead by example, demonstrating positive work practices and adhering to the most suitable support framework to manage a diverse team, delivering high-quality, person-centered supports that empower individuals to achieve their chosen outcomes
  • Continuously enhance the skills of the ISA team to meet the evolving requirements of service provision, ensuring adaptability and proficiency
  • Guide staff teams in supporting individuals to engage in their daily routines with the appropriate level of assistance, tailored to each person's needs
  • Foster the development and maintenance of family relationships, friendships, and intimate relationships among individuals supported, promoting social inclusion
  • Facilitate a wide range of social, educational, vocational, and recreational opportunities for individuals, enriching their lives with meaningful and valuable experiences
  • Support individuals with disabilities to be recognized and valued as contributing members of their community, promoting acceptance and inclusion

Qualifications and Experience:

  • Comprehensive understanding of physical and intellectual disabilities, as well as other complex presentations, including mental health support
  • In-depth knowledge of Positive Behaviour Support (PBS) and person-centered practices, ensuring the delivery of tailored, high-quality support
  • Proven experience in leading teams to achieve high performance standards, fostering a collaborative and inclusive work environment
  • Dedication to service excellence, human rights, and a zero-tolerance approach to abuse and neglect
  • Exceptional interpersonal and collaborative management skills, promoting effective teamwork and positive workplace culture
  • Advanced written and verbal communication skills, including the ability to present information clearly and effectively
  • Excellent organizational and time management abilities, with a proven track record of prioritizing tasks, meeting deadlines, and working independently
  • Proficient computer skills, including the use of the Microsoft Office 365 Suite, to support administrative and operational tasks

Requirements:

  • A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don't already have them)
  • Access to a roadworthy and insured vehicle (minimum third-party property damage) for work-related travel
  • Current First Aid Certificate with CPR
  • Evidence of COVID-19 vaccination status, including booster

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