Senior ITOM ServiceNow Expert

1 week ago

Melbourne, Victoria, Australia beBeeService Full time $28,000 - $30,000
ITOM ServiceNow Resource Job

We are seeking a skilled IT professional to join our service delivery team. As a key member, you will provide technical expertise and support for our clients.

About the Role
  • Provision of technical expertise and support for ITOM modules, including discovery and event management
  • Creation and management of workflows in ServiceNow
  • Development experience in ServiceNow (Client script, BR, Script include, Jelly, Angular JS, AJAX, etc.)
  • Hands-on experience in configuring ITSM modules like Incident, Problem, Change, CMDB, SR, Release management
  • Maintenance and administration of the implemented instance of ServiceNow
  • Configuration of users, company, site, location and other existing fields
  • Configure Support Groups, assignment rules, categorizations, CI data, SLA etc
  • Creation and tracking of support cases with ServiceNow
  • Template creation, change order/task/activity
  • Troubleshooting of ServiceNow instance issues
  • Service Portal creation and customization as per client's need
Requirements
  • IT or Web programming related educational background
  • Service-now trained with prior experience in at least one deployment/support of ServiceNow implementation
  • At least 4-5 years of IT experience in development/support/analyst positions in ServiceNow
  • Experience with JavaScript, Jelly and Angular JS pertaining to ServiceNow
  • ServiceNow Admin certification (Good to have)
Work Requirements
  • Ability to commute/relocate: Melbourne VIC, Australia
  • Work Authorisation: Australia

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