Guest Experience Host

5 days ago

Airlie Beach, Queensland, Australia Travel + Leisure Co. Full time
Unlock the Art of Exceptional Guest Experiences

At Travel + Leisure Co., we're passionate about crafting unforgettable moments for our guests. As a Guest Experience Host, you'll be the face of our brand, delivering personalized service and creating lifelong memories for our owners and guests.

Your Key Responsibilities
  • Provide warm and welcoming greetings to our guests, setting the tone for an exceptional experience
  • Offer expert knowledge on local attractions and activities, helping our guests make the most of their vacation
  • Ensure seamless check-in and check-out processes, exceeding our guests' expectations
  • Collaborate with our resort operations team to provide a high level of service and a seamless transition for our guests
  • Articulate the benefits of traveling within our Wyndham Destinations community, inspiring our guests to return again and again
  • Meet and exceed targets and KPIs, driving business growth and success
Your Benefits
  • Professional development opportunities to help you grow and succeed in your career
  • Discounted hotel stays across Australia, Fiji, New Zealand, and more
  • A dynamic and inclusive work environment that values teamwork and collaboration
What We're Looking For
  • Previous experience in a similar role, with a passion for delivering exceptional customer service
  • Excellent communication and interpersonal skills, with the ability to build rapport with our guests
  • Immaculate presentation and professional grooming standards, reflecting our brand's high standards
  • High levels of computer literacy, with experience using PMS systems an advantage
  • Ability to work a flexible schedule, including nights, weekends, and public holidays
About Us

Wyndham Destinations Asia Pacific is a division of Wyndham Destinations, the world's largest vacation ownership and exchange company. We develop, market, and sell vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe. Our Pacific corporate offices are located on the Gold Coast in Australia, with offices in Singapore, Shanghai, Indonesia, Thailand, Japan, and Clark in the Philippines.

We're an equal opportunity employer, committed to diversity and inclusion in the workplace. If you're passionate about delivering exceptional guest experiences and have a passion for customer service, we'd love to hear from you.

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