
Chief Technical Architect
5 days ago
The role of Senior Technology Officer is a high-level position within the ICT environment, responsible for configuring, installing, monitoring, supporting and managing technical domains with expertise.
Key Responsibilities:
- Provide timely support to clients by conducting thorough investigations and diagnoses of incidents and providing remedial actions.
- Develop, maintain and work within procedures for the maintenance and support of one or more technical domains.
- Meet enterprise service levels by applying eHealth incident management processes.
Requirements:
- Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments.
- Proven experience in delivering high-quality ICT support to clients, prioritizing tasks and working unsupervised.
- Ability to identify and resolve ICT-related problems within defined Service Level Agreements.
- Demonstrated interpersonal skills and personal qualities that facilitate good working relationships.
Preferred Qualifications:
- Technical certifications relevant to the ICT industry.
- Proven track record of delivering projects on time and within budget.
- Strong analytical and problem-solving skills.
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