Proactive Customer Support Specialist

7 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $45,000 - $70,000
Customer Service Coordinator Job Description

We are seeking a highly motivated and energetic Customer Service Coordinator to join our team. This full-time position will provide exceptional service to our customers in a prompt and professional manner on the phone, working cross-departmentally to research and resolve customer issues on the first call.

Responsibilities:
  • Maintain high levels of coordination between service technicians, contractors, administration staff, customers and clients.
  • Provide exceptional service to customers in a prompt and professional manner on the phone.
  • Work cross-departmentally to research and resolve customer issues on the first call.
  • Troubleshoot issues to implement resolutions and provide great customer experiences.
  • Demonstrate excellent communication and interpersonal skills.
  • Able to de-escalate calls.
  • Administer client service and order information into computerized systems.
  • Perform extensive research to understand customer problems and offer solutions.
  • Be the primary point of contact for all incoming service, support and spare parts requests from internal and external customers.
  • Identify opportunities in servicing processes and suggest solutions.
  • Able to offer and sell relationship-building solutions as part of seamless integrated conversations.
  • Provide regular feedback from customers to continue simplifying future experiences.
Requirements:
  • At least 2 years previous call center or customer service experience.
  • Excellent phone manner along with written and verbal communications skills.
  • Excellent customer service skills and customer follow-up procedures.
  • Be a methodical worker with great attention to detail.
  • Ability to work in all support aspects of service delivery nationally, including issuing work orders, quotations and logging faults into information management systems.
  • Be proactive, self-starter and reliable with an enthusiastic 'can-do' attitude.
  • Knowledge of Microsoft Office Applications with Excel being essential.
  • Able to demonstrate multi-tasking abilities, priority and time management in a team-work environment.
  • An advantage would be knowledge in using Microsoft Dynamics.

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