Customer Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $60 - $80

Job Description:

We are seeking a Customer Support Specialist to assist us in delivering exceptional value to our customers and the community.

This role involves managing a portfolio of small to medium sized customers, servicing and escalating their requests in a timely and professional manner.

The ideal candidate will possess excellent communication skills, be proactive in resolving customer queries, and have a strong ability to work independently with minimal supervision.

Key Responsibilities:

  • Servicing and managing a portfolio of non-face-to-face small to medium sized customers
  • Managing new business enquiries from small to medium sized organisations
  • Providing administrative support to the wider team to support delivering on targets
  • Responding to incoming requests and enquiries regarding our products and services
  • Collecting information required for bid proposal compilation, and assisting in the preparation of tenders, proposals and new business presentations
  • Assisting in the preparation of ad-hoc reporting
  • Assisting in the coordination of customer related activities including awareness sessions and attendance at health expos

Benefits:

This role offers a unique opportunity to join a dynamic team and contribute to the growth and success of our organisation. The successful candidate will receive a competitive salary package, opportunities for career development and progression, and a supportive work environment.

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