
Proactive Customer Service Professional
1 week ago
We are seeking a proactive and passionate customer service professional to join our solutions-focussed support team.
The ideal candidate will be dedicated to providing solutions for clients, utilizing their problem-solving skills and high level of interpersonal abilities to work collaboratively with internal teams.
Key responsibilities include taking ownership of problems, providing input into ongoing maintenance of the on-line support system, and using Salesforce systems for logging calls and managing escalations.
A positive disposition, demonstrated resilience, and ability to work in an ever-changing environment are essential. Prior experience with the suite of simPRO products would be beneficial, but not essential.
What We Offer- Delicious daily lunch on site
- Fully equipped gym on site
- Onboard training and development opportunities
- Hybrid work arrangements after qualifying period
- Ground-breaking parental leave entitlements
- Casual dress and fun team camaraderie
At our organization, we value teamwork, determination, and innovation. Our core values include:
- Being one team
- Owning it
- Innovating
- Caring
- Having fun
- Demonstrated problem-solving skills
- High level of interpersonal abilities
- Ability to work collaboratively and positively
- Strong attention to detail
- Willingness to get things done
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