Senior Client Experience Strategist

6 days ago

Sydney, New South Wales, Australia AECOM Full time

About the Role

We are seeking a talented Senior Client Experience Strategist to join our team at AECOM. As a key member of our client experience team, you will play a critical role in elevating the client experience and shaping the future of client engagement.

Key Responsibilities

  • Develop and execute strategies to elevate the client experience at every stage of the client journey.
  • Create engaging learning experiences that build client service capability and mindset.
  • Collaborate and engage with internal stakeholders to exchange ideas, share resources, and improve project outcomes.
  • Drive change through insights by analyzing client feedback and communicating outcomes and actions clearly.
  • Track success through effective reporting that showcases the impact of client satisfaction and learning initiatives with clear KPIs that inform future strategies.

What You'll Bring

  • A proven track record in client experience or similar client service-focused roles, ideally in professional services.
  • Exceptional communication skills that inspire teams and engage stakeholders.
  • Talent for project management and a strategic mindset that drives flawless execution.
  • Experience or a passion for change management and/or learning and development is a plus.
  • Agile and collaborative approach to problem-solving and stakeholder engagement.

AECOM

AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design, and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy, and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity, and inclusion, and a commitment to environmental, social, and governance priorities.

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