**Delivering Exceptional Hospitality**

4 days ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $87,450 - $114,475

Job Overview

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As a Guest Experience Team Leader, you will play a pivotal role in delivering exceptional hospitality to our guests. You will lead by example, providing operational support and inspiring the Front Office Team to deliver warm and personalised service.

The ideal candidate will have previous experience in a similar leadership position, with strong problem-solving skills and the ability to work well under pressure. They will also possess excellent communication skills, both written and verbal, and be able to adapt to changing situations.

Key Responsibilities

  • Assisting the Front Office Leadership team in ensuring smooth and efficient operations
  • Providing proactive support to guests, handling complaints and requests efficiently and professionally
  • Training and directing the team to provide exceptional guest service at all times

Benefits

  • On-going career and professional development opportunities
  • A rewarding work environment
  • Global discounts on hotel accommodation and food and beverage

Additional Information

The successful candidate will be committed to driving loyalty and memorable guest experiences. They will have a positive attitude, be enthusiastic and flexible, and be able to work a rotating 7-day roster including weekends and public holidays.

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