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Our ideal candidate will possess exceptional communication skills and be passionate about delivering outstanding service to guests.
Job OverviewThe Guest Service Agent plays a pivotal role in ensuring seamless interactions between our staff and visitors. This position involves actively listening to guests, addressing their needs promptly and efficiently, and providing top-notch support throughout their stay.
- Key Responsibilities:
- Anticipate guest needs and respond promptly to requests.
- Promote hotel facilities and services effectively.
- Foster strong relationships with departments and colleagues.
- Cultivate a welcoming atmosphere during check-in, check-out, and throughout the stay.
To excel in this role, applicants must possess:
- Proven experience in customer-facing positions.
- A genuine enthusiasm for the hospitality industry.
- Excellent grooming and presentation skills.
- Ability to work well under pressure and as part of a dynamic team.
- Previous experience in a similar setting (preferable).
- Full availability to work a 7-day rotating roster.
- We are Australia's leading owner-operator of apartment-style hotel suites.
- Award-based employees receive base + super + 17.5% annual leave loading.
- Enjoy future opportunities and career development.
- Access our comprehensive 'Merit Academy' online training platform.
- Employee Assistance Program available.
- Friends and Family discounts.
- Regular team activities and social events.
- Comprehensive induction program for new starters.
