Residential Care Operations Director

2 weeks ago

Sydney, New South Wales, Australia beBeeQuality Full time $190,000 - $200,000
Job Title

We are seeking a dedicated and experienced Senior Recovery and Quality Assurance Manager to join our Residential Care team.

  • This pivotal role is responsible for stabilising high-risk residential care homes, ensuring immediate risk mitigation, and embedding long-term sustainable improvements in care quality, compliance, and governance.
  • Key Responsibilities:
  1. Provide immediate and targeted responses to address health and safety risks to residents, ensuring compliance with regulatory standards while restoring resident and stakeholder confidence.
  2. Develop structured remediation plans, monitor continuous improvement initiatives, and coordinate external service providers to ensure quality and safe outcomes for all residents.
  3. Draft regulatory reports, provide governance reporting to senior leaders, executives, and the board, and ensure effective complaint resolution processes.
  4. Embed evidence-based clinical practices to enhance care quality and resident safety.
  5. Work closely with home managers and frontline staff to instil a culture of proactive risk identification and mitigation.
  6. Implement structured resident engagement activities, guided by resident needs and preferences, to restore confidence in service quality.

Qualifications, Skills and Experience Required:

  • Registered Nurse with the Australian Health Practitioner Regulation Agency (essential).
  • Tertiary qualifications in governance, risk management, or in a relevant field (desirable).
  • Demonstrated experience in clinical governance, safety and assurance, or quality and compliance roles.
  • Experience in complaints resolution & customer experience & engagement.

The ideal candidate will have:

  • A strong background in clinical governance, compliance, risk management, and continuous improvement.
  • Proven ability to analyse complex issues, formulate strategic interventions, and drive measurable improvements.
  • Strong written communication skills, with the ability to draft complex reports for regulatory bodies, executives, and boards.

If you are passionate about making a difference in the lives of residents and have the skills and experience required for this role, we would love to hear from you.

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